Web Hosting Resources

cPanel is the primary administrative tool for maintaining your website.  For questions on features and use of cPanel, we suggest you begin reviewing the cPanel Online Help Documentation.  

You can also download the entire cPanel or WHM documentation file. Click here!

cPanel Functions:

Problems accessing cPanel / WebMail / WHM

To use cPanel or WebMail, you must have access to  port 2082. If you are using a computer behind a firewall (or at a company facility), this port may be blocked.  If so, you will need to speak to your network administrator.

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Email
Questions about setting up and using email on IT servers come daily.  Hopefully these pages and links will help you get up and running in short order!
 
How to Set up your Email Client
Detail instructions for setting up your email client:
Outlook Express Setup
These instructions are based on Outlook Express 6.0, but should work for prior versions.
Startup Outlook Express, then click Tools, then Accounts, then Add, then Mail
Enter your name as you would like it to appear, and then click Next (eg: John Doe)
Enter your full email address, and click Next (eg: jdoe@mydomain.com)
Enter your mail server name for both incoming & outgoing mail server, and click Next (eg: mail.yourdomain.com)
Enter your account name (same as your full email address) and password, and click Next (eg: jdoe@yourdomain.com)
Click Finish.  The Internet Accounts window redisplays.
Click on the Mail tab, and your Account you just created should appear.
Click on Properties, then Servers
Click on the box labeled 'My server requires authentication'
Click Apply, then OK, then Close

Click here for screen shots
Outlook 2002 Setup     Back to TOP
These instructions are based on Outlook 2002, but should be applicable to other versions.
 
Start up Outlook, then click on Tools, then Email Accounts
Click on 'Add a new e-mail account', then click Next
Click on 'POP3', then click Next
Fill in the fields for your email settings, using the following as an example:
Your Name:  John Doe
Email Address:  jdoe@yourdomain.com
Incoming mail server:  mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
User name (same as your email address): jdoe@yourdomain.com
Password
Click on More Settings, and a new window displays
Click on the Outgoing Server tab
Click on the 'My outgoing server (SMTP) requires authentication', then click OK
Click on 'Test Account Settings';
If successful click Close, then Next, then Finish

Click here for screen shots
Eudora Setup

Screen snapshots for setting up an email user in Eudora

I used Eudora 5.2, in the 'Advanced Setup' mode.

Screen 1:

Screen 2:

Other information:

How to view your email using a Web Browser
Allow users to change their email password

If you maintain a group of email accounts for your web site, sometimes users may wish to personally change their email passwords.  If so, here's a suggestion on how to handle it:

1. Set up each user through cPanel and assign them a starter (default) password

2. Instruct them to access their email via the web (www.yoursite.com/webmail)

3. After logging in, they will be presented with the screen to select between NeoMail and Horde.  On this screen is a link to 'Change Password', as shown below:

4. Have them enter their new password (twice), and that's it!


 Problems accessing email account     Back to TOP
Check your email account name:
When setting up a client email program to retrieve user's email, the email account name entered for all users should be in the form of: usernamer@domainname.com
 
The only exception is the main (admin) account for your web site.  The reason for this is that most web sites on IT on on shared servers, and including the domain name with the username is the only way to make the email account unique.

Firewall:
If you are trying to use Web Mail from your work site, and get a connection refused, your company may have a firewall in place that is blocking port 2095. Contact your company's network administrator for options.
Attachments being blocked
IT automatically filters (blocks) certain file types if included as an email attachment.  The reason is to protect the end user.  Workaround? First "zip" the file(s) you wish to attach as an email attachment.
 
Here is a list of the files that are blocked:
(?:ad[ep] # list of extns
# |ba[st]
# |chm
# |cmd
# |com
# |cpl
# |crt
# |eml
# |exe
# |hlp
# |hta
# |in[fs]
# |isp
# |jse?
# |lnk
# |md[be]
# |ms[cipt]
# |pcd
# |pif
# |reg
# |scr
# |sct
# |shs
# |url
# |vb[se]
# |ws[fhc])


 
Blocking spam    Back to TOP
What is spam?
Let's make it simple and define spam as any junk or commercial advertising email that we receive that we did not request.  Learn more about spam at the Spam Abuse web site
 
How can I block spam?
IT provides Spam Assassin as a tool to block spam email from the server.  By default, Spam Assassin is disabled when your web site is first setup by IT.

Client (PC)